Personalised Kitting & Subscription Services
As subscription services boom in the UK, brands are seeing new opportunities for packaging and customising their product. eCommerce is no longer just about introducing a new products to market and finding the right price point; it’s about re-defining those products as a personalised service that meets and exceeds customer expectations.
Picking and Packing Expertise
At Prolog we help brands with kitting and subscription in order to scale their business. We do that by providing the infrastructure and operations that will make your business fly. Key to our offering is our picking and packing expertise – we guarantee expertly picked & packed items, efficiently expedited, and speedily delivered.
Prolog’s kitting & subscription services include:
- 24/7 peak operation with agile management of workers
- End-to-end tracking of orders
- Range of shipping options
- Optimised packaging for transport
- Fully integrated inventory software
- Improved cost per unit efficiency
- Returns ready packaging
- Co-packing & subscription specialists
We Recognise That Every Brand is Different
At Prolog we recognise that every brand we work with requires a personalised process in order to fulfil their kitting & subscription needs. Here’s how we deal with that:
- Kitting and assembly. We’re as focused on giving your customers a great unboxing experience as you are, and we have a trained and experienced team ready to fulfil your kitting requirements. Whether you need high-volume conveyor assembly, or personalised hand-finished kitting, Prolog has the process that is right for you.
- Packaging and design. How your items are packaged has a role to play in shipping costs, the safety of your product in transit, and finally, the unboxing experience. Prolog experts create intelligent design for clients ensuring that your products ship cost-effectively, arrive in excellent condition, and delight your customers.
- Mail Fulfilment, Printing and Personalisation. Prolog provides a ‘one-stop-shop’ for order, POS, personalisation, and mail fulfilment. Our extensive, specialised mailings capacity offers clients fully automated mailing services and expert hand finishing for any specialist tasks you may need us to complete.
- Dedicated Support. Got a problem that you need your kitting & subscription partner to deal with fast? You won’t find yourself logging a case, or queueing for an operator. As a Prolog client you’ll receive dedicated support from agents who want to help, will ‘own’ the problem, and can efficiently resolve it.
Prolog Can Help Your Brand to Scale
We know how important it is that your customers receive second-to-none service and a memorable unboxing experience. That’s why every aspect of our infrastructure and operations are focused on delivering beyond expectation.
Our goal is to provide the springboard for eCommerce businesses that are ready to scale. With Prolog providing a full range of order fulfilment services you can rely on, and expert advice and guidance at every stage, you’re primed for success.
Markets We Work In
Here are some of the markets that Prolog Fulfilment specialises in.
Cosmetics Fulfilment
Prolog partners a range of cosmetic, beauty and grooming brands; we ensure that their goods are stored, processed, and shipped expertly in order to reach customers fast, and in perfect condition.
Pet Food Fulfilment
Pet food, accessories and specialist supplements is a growing market with exciting new products arriving all the time. As well as offering order fulfilment we can help brands develop repeat purchasing.
Fashion Fulfilment
We provide customised packaging as one of our value-adds, and many of the fashion brands we work with benefit from this service. They also gain from supply chain consultation and returns management.
Supplements & Vitamins Fulfilment
The need to strengthen our immune systems and improve wellness is met by this market. With our tight batch controls, knowledge of kitting, and subscription services, Prolog provides the ideal partner for brands.
Luxury Fulfilment
Our luxury brands are aware that their goods are given the respect and care they merit. They are kept in a secure location, packaged in accordance with brand standards, and immediately shipped for unboxing.
Sports Fulfilment
From bicycles to swimwear and accessories, sports products come in all sizes and shapes. Prolog fulfils kit orders for multiple sports clubs offering warehousing, same-day shipping, and returns administration.
Technology Fulfilment
Prolog is trusted by brands to deliver tech products to customers quickly and in excellent condition, including TVs, computers, and headphones. Returns management offers replacements or refunds the same day.
Subscription Boxes
Subscription boxes help brands to increase the lifetime spend of their customers.With personalised packaging and online tracking, Prolog helps businesses launch subscription services or expand existing ones.
Kitting & Subscription FAQs
Kitting is the process of assembling multiple products, often from a range of vendors, into a single package or “kit,” which is then shipped to the customer.
- Assembling Components. Kitting collates components from a range of vendors which are assembled to form one item.
- Assembling Finished Goods. Single items that would normally be bought together, such as a duvet cover and pillowcases, are packaged as a larger item which can be picked and packed fast.
- Pairing Items to Drive Sales. Trending items are often paired with ones that are less popular. Customers enjoy added value and profit is increased.
This is the process of making regular deliveries of subscription boxes to customers. Subscribers sign up to receive boxes containing the same items, or a variety of items at regular intervals – week, month quarter, for example.
eCommerce subscription fulfilment is a complex process which may include storing, picking and packing, customised kitting, inventory management and shipping.
At Prolog we collaborate with our brand partners to create a personalised process for their kitting and subscription needs.
- Packaging and design. Packaging plays a key role in subscription box fulfilment. Prolog packaging experts use intelligent design to ensure that your products ship safely, cost-effectively and arrive in a perfect state to delight your customers. We can also design packaging to reflect your brand.
- Mail Fulfilment and Printing. Prolog offers a ‘one-stop-shop’ for direct mail and custom printing. Our specialised mailings capacity provides fully automated mailing services and expert hand finishing for specialist tasks.
- Customisation. Customers are looking for an unboxing experience that is unique to them. That’s why we offer a range of customisation services, from personalised t-shirts and sports kit, to engraved beauty accessories and embroidery for name tags, customised bags, and unique Santa sacks.
- Kit Variation Builds. Our picking and packing professionals can manage simultaneous kit variation builds, and our kitting assembly lines guarantee maximum productivity, efficiency and consistency for your products.
Our team of industry experts source competitive international and UK shipping solutions for eCommerce brands. Whether you want to ship into Europe, or further afield, we can help with customs documentation to ensure smooth international clearance.
Prolog returns management offers customers a frictionless returns process with same-day replacements or refunds. Our goal is to minimise the return of damaged or incorrect items, but where they do occur, each item is repacked, returned, or recycled.
Prolog’s WMS provides clients with real-time visibility of their inventory levels, picking and packing, and eCommerce workflows. The progress of orders can be tracked through the entire fulfilment process, including the shipping status of items, and their transit to delivery.
Prolog doesn’t expect clients to wait on the phone for a solution. Our eCommerce fulfilment clients have dedicated support from trained agents who want to help, can ‘own’ the problem, and help you to efficiently resolve it. They will stay focused on the issue until it you are satisfied that it has been solved.
