Managing the Customer Experience for You
Customer relationships have never been more important, now that so many transactions happen online. Prolog’s contact centre ensures a friendly and efficient fully branded encounter for your customers whether we’re managing a complaint, handling a promotional campaign, or administering a membership/loyalty programme.
The Customer Experience
Our contact centre in Sudbury, Suffolk is supported by leading telecoms and CRM solutions. We provide multi-channel communications via phone, email, social media or live chat. All our services are accompanied by data reporting which ensures that you have visibility of all our activities.
We specialise in:
- eCommerce customer services & sales
- VIP account handling
- Membership and loyalty card management
- Promotional response
- Charity donation handling