Welcome to Prolog

FULFILMENT

Service – Commitment - Value

Experience 30 years’ industry experience, tailored for premium brands. Our centrally located distribution centre provides top-tier 3PL fulfilment offering streamlined operations, enhanced customer satisfaction and unparalleled after-sales support.

Order Fulfilment

Whether it’s eCommerce, POS or one-off personalised gifts we have the knowledge, systems and creative flair to handle small to large daily volumes and exceed your customers’ expectations.

eCommerce Fulfilment

eCommerce allows online brands of all sizes to sell their products or services online. Prolog Fulfilment provides you with the infrastructure and expertise to scale your business successfully.

Kitting & Subscription

Scalable solutions for eCommerce delivering personalised kitting & subscription services. Our solutions are designed to dovetail with platforms such as Amazon, Shopify, Magento and WooCommerce.

Reverse Logistics

We aim to minimise returns but where they occur a simple and efficient system retains customers. We put in place a frictionless process with same-day replacements and refunds. All returns are repacked, returned, or recycled.

B2B Retail

Many of our B2B clients have been with us for over a decade. Prolog is an established fulfilment provider, with an excellent track record on deliveries. We can provide customer service if required.

Sustainability

Empower your brand's sustainable growth with Prolog. We have Carbon Neutral status, awarded by the Carbon Trust and are well on our way to Net Zero. Be part of achieving a greener future for everyone.

FULFILMENT SERVICES

To Fast Track
Your Growth

If you’re looking for a fulfilment partner to help you scale your business, we’d love to talk to you.

Prolog has a range of expertise in eCommerce fulfilment, kitting, supply chain management and packaging design which we can put at your disposal. Whatever your size and aspirations as a business, we’d relish the opportunity to be part of your journey.

Call us today on 01623 724000

How We Do It

Prolog Fulfilment Services

As your fulfilment partner, we take charge of your orders from start to finish. Your stock is stored in our warehouses, we fulfil your orders to customers, and manage your returns. The whole process is transparent and can be tracked by you and your customers online. We handle eCommerce, B2B, and FBA, FBM (working with Amazon).

Prolog Warehousing

The stock we receive from your suppliers is checked and entered into our warehouse management system (WMS). This is how we’re able to guarantee structured storage, and real-time stock control.

Picking and Packing

Prolog takes care of your outgoing stock using WMS to ensure market-leading fulfilment service levels. Our dynamic systems management allows us to monitor demand and refine picking and packing operations to meet to meet order requirements.

Despatch

Prolog has in place a network of pallets, carriers and couriers covering the UK. All despatches are fully tracked from when it leaves our warehouse through to the final delivery to your customer. Live delivery data is available to you.

Prolog Returns Management

Our aim is to minimise returns of damaged or incorrect items. If your customers do need to return items, though, we have in place a simple, frictionless process with same-day replacements and refunds. All returns items are repacked, returned, or recycled.

Our Testimonials

“Since 2005 Prolog has been an integral part of the Lloyd Shoe business. In that time our requirements from them as a logistics partner have changed due to the significant shifts in retail patterns; Prolog have evolved, adapted and expanded their services to ensure they always deliver a relevant service that is of a constant high standard. Prolog continue to work with us in order to identify mutually beneficial improvements and offer added value solutions that enhance our supply chain operation. Having a third party service provider that provides a team which understand our challenges and priorities is vital to our business now and in the future.”

“We have always found Prolog to be a very helpful and supportive business partner, who deliver a great service and appreciate the challenges of our sector.”

“We have been proud to work in partnership with Prolog for over 25 years and are delighted with their innovative approach and use of continuous improvement to meet their ever-growing portfolio of British Airways back office activities. Their willingness to change, be flexible and continually challenge has resulted in cost savings we have been happy to share. The relationship continues to grow, develop and blossom and we look forward to working closely with them for the foreseeable future.”

“Fantastic fulfilment partner! We have been using Prolog as our outsourced partner for four years and they have provided a reliable, cost-effective and enabling service. I would recommend them to any retailer or membership organisation looking for a great fulfilment partner.”

“We moved our entire business's logistics (both trade and D2C) to Prolog a few months ago, and we couldn't be happier. The transition has been seamless and the whole team's attention to detail is excellent. Not only are they accommodating to our requests, they also offer excellent advice on improvements. Massive shout out to the whole team.”

“They know exactly what a DTC brand needs for fulfilment - Prolog have been great to work with on our transition over to them. Very impressed and the service level means we can concentrate on scaling rather than chasing orders.”

“First class 3PL offering a wide range of services that are supported by great people who always put the customer first.”

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